At Promomash, we're fanatical about Client Success, and have the most dedicated team in the industry to prove it. Learn more about our team and process.
Our CHAS (Client Happiness and Success) team brings decades of experience in CPG, trade management, field marketing and more with one sole mission: to help your company succeed with Promomash. From onboarding to beyond, they are with you every step of the way and serve as an extension of your team.
In addition to your Success Manager, you will have access to a 24/7 support team who works round the clock to ensure you have everything you need to be successful.
A library full of Help Docs and system tutorial videos
Blogs and industry content
Bi-weekly email tips on different ways to use our system
Immediate updates when new features or changes have occurred in our system
“The Promomash Client Success team is the absolute cream of the crop! I really appreciate all of the support and helpful tools you have available on the platform.”
“I absolutely love Promomash! I’m so glad our VP found this product. Your customer service is THE best I’ve ever experienced. Other companies just send you to their helpline. You actually take the time with training and that’s amazing to me.”
“I love the analytics from Promomash. It helps my Brand Ambassadors be able to see what’s selling for each of them and what’s not and we can figure out why. That’s invaluable feedback for me.”
“Promomash allows you to have visibility to your Brand Ambassadors in the market. You can really understand what you’re doing from an execution level at a 30,000 foot view and down to the details to really find out how your dollars are being spent. It’s a great tool.”
“If you’re interested in doubling your demo program or making your demo program profitable, you need to go to Promomash and nowhere else. They have the call center, the support, the ease of accounting. I wouldn’t go anywhere else. Our demo program is profitable. Period.”
“I’m so grateful that I’m able to utilize Promomash analytics to create projections for next year. In all seriousness your team is so great to work with and I really appreciate your dedication to helping us be effective!”
“Our favorite thing is that it’s a one stop shop for all of our marketing rather than having things living in different spreadsheets and documents. We absolutely love Promomash.”
Making our clients successful already brings us joy…but it’s extra joyous when others notice. Read more about our CX Champion Award