SUCCESS TEAM

Client Success is more than a team...
it’s a philosophy.

At Promomash, we're fanatical about Client Success, and have the most dedicated team in the industry to prove it. Learn more about our team and process.

Introducing the CHAS Team

Our CHAS (Client Happiness and Success) team brings decades of experience in CPG, trade management, field marketing and more with one sole mission: to help your company succeed with Promomash. From onboarding to beyond, they are with you every step of the way and serve as an extension of your team.

Our Onboarding Process
Sets You Up for Success from Day One

The day you join Promomash:

  • We’ll send you an onboarding survey (critical to setting you up for success)
  • We’ll arrange your first onboarding meeting
  • We’ll assign your Client Success Manager (CSM) – your champion at Promomash who makes sure everything you need is handled quickly and efficiently

During onboarding:

  • You’ll have 3-6 in depth training sessions (depending on your subscription plan)
  • Your CSM will guide you and your users to ensure everyone is transitioning smoothly into using Promomash

And thereafter:

  • You’ll have access to 24x7 support (and we mean 24x7)
  • You’ll have access to our online knowledge base (chock full of articles and videos to guide you through all features and functionality at your convenience)
  • We’ll send you regular tips and tricks to help you maximize your use of Promomash

When Onboarding Ends, 24/7 Support Begins

In addition to your Success Manager, you will have access to a 24/7 support team who works round the clock to ensure you have everything you need to be successful.

ADDITIONAL SUPPORT ASSETS INCLUDE

A library full of Help Docs and system tutorial videos

Blogs and industry content

Bi-weekly email tips on different ways to use our system

Immediate updates when new features or changes have occurred in our system

Watch what our clients say about us:

We care so much about our clients' success that we won an award for it

Making our clients successful already brings us joy…but it’s extra joyous when others notice. Read more about our CX Champion Award

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READ MORE

Let’s Get Started

Contact us today to learn how Promomash can help take your brand to the next level.

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